Take Down Policy
Last Revision: 21 Feb 2025

G Entertainment Limited ("G Entertainment," "we," "us," or "our") is committed to maintaining a safe, respectful, and inclusive environment across our platforms, including our website, affiliated websites (e.g., CS website and G.alley), and any publications such as photobooks. This Take Down Policy outlines the procedures for requesting content removal and provides a framework for handling potentially harmful or illegal material in compliance with relevant laws, particularly the Control of Obscene and Indecent Articles Ordinance (Cap. 390) of the Hong Kong Special Administrative Region (HKSAR).

1. Introduction

We recognize that AI-generated content or user contributions may unintentionally result in offensive, harmful, or inappropriate material. This policy sets forth the process for users to request the removal of such content while ensuring compliance with applicable laws and protecting the rights of all parties involved.

2. Important Notice: Control of Obscene and Indecent Articles Ordinance

Before submitting a Take Down Request, please note:

• Preliminary Assessment: All materials submitted will be assessed to determine if they constitute illegal material under the Control of Obscene and Indecent Articles Ordinance (Cap. 390).

• Legal Advice: If materials are suspected to violate this ordinance, we may be required to seek legal advice. Such materials may be shared, if necessary, with:

• Legal advisors assisting G Entertainment Limited.

• Legal representatives from the HKSAR government or equivalent jurisdictional bodies.

• The Obscene Articles Tribunal.

• Obscene Content Handling: If the materials are classified as obscene under the ordinance, you must:

• Individually wrap the materials and clearly label them as potentially obscene.

• Failure to do so may result in rejection of your request and potential legal consequences.

Disclaimer: This notice does not constitute legal advice. You are advised to seek independent legal counsel if you are unsure about the legality of the materials being submitted.

3. Grounds for Take Down

A Take Down Request may be submitted if content on our platforms:

• Promotes hatred or discrimination: Any content that incites violence or hatred against individuals or groups based on protected characteristics (e.g., race, ethnicity, national origin, religion, gender, gender identity, sexual orientation, disability, etc.).

• Is sexually explicit or exploitative: Content depicting or promoting child sexual abuse material, sexually explicit conduct involving minors, or non-consensual sexual acts.

• Is harassing, bullying, or threatening: Content intended to harass, bully, threaten, or intimidate individuals or groups.

• Is defamatory or libelous: False and harmful statements about an identifiable individual or group.

• Infringes intellectual property rights: Content that violates copyrights, trademarks, or other intellectual property rights.

• Is otherwise unlawful or harmful: Any content that violates applicable laws or regulations or is likely to cause harm to individuals or the public.

• Causes mental distress: Content that causes significant mental discomfort, even if it does not fit into the above categories, may be submitted for review through the Mental Well-being Fast-Track Process (see Section 12).

4. Submitting a Take Down Request

To submit a Take Down Request, follow these steps:

I. Requestor Information

• Full Name (Required): Provide your legal name.

• Email Address (Required): Provide a valid email for communication.

• Phone Number (Optional): Recommended for faster communication.

• Physical Address (Required for Copyright/IP Claims): Necessary for legal verification and correspondence.

II. Content Identification

• Clear Description (Required): Describe the content you want removed with sufficient detail. Example: “A photo of me wearing a blue dress, posted on March 10, 2024, on the 'Events' page of your website.”

• Precise Location (Required): Provide the exact location of the content (e.g., full URL, timestamp, photobook name and page number, or social media post link).

• Screenshots/Links (Recommended): Visual evidence that helps verify and locate the content.

III. Reason for Removal

• Detailed Explanation (Required): Clearly state why the content violates the Take Down Policy and explain its impact. Example: "This content falsely accuses me of theft, damaging my reputation."

• Specific Policy Violation (Required): Reference the relevant section of this policy being violated.

IV. Supporting Evidence

• General Evidence (Recommended): Screenshots, documentation, or witness statements to support your claim.

• Copyright/IP Claims (Required): Proof of ownership, such as registration certificates or licensing agreements (redacted copies are acceptable).

V. Third-Party Requests

• Authorization Documentation (Required): If submitting on someone else’s behalf, provide proof of legal authority (e.g., Power of Attorney, authorization letters, or court orders).

VI. Declaration of Good Faith

By submitting a request, you confirm that the information provided is accurate and complete. Misleading or false information may have legal consequences.

5. Submission Methods

Requests can be submitted digitally or by physical mail:

Method 1: Secure Digital Submission

1. Initial Contact: Email our Compliance Officer, Mr. Vita Lam, at vita@gentertainment.ltd with a summary of your request. Do not include sensitive information in the initial email.

2. Encrypted File Transfer: You will receive instructions on securely transferring your request and supporting documentation. Files must be encrypted (e.g., ZIP or PDF format). The password should be sent separately.

Method 2: Physical Mail Submission

1. Initial Contact: Email vita@gentertainment.ltd to outline your request. Do not include sensitive materials in the email.

2. Mailing Instructions: You will receive a designated mailing address and instructions for submission. Include a self-addressed, stamped envelope if you need documents returned.

Important Notes:

• Submissions through other methods will not be accepted.

• Digital submissions are processed faster than physical mail.

• Ensure all required information is included to avoid delays.

6. Processing Your Request

Upon receiving your submission, G Entertainment will:

1. Acknowledge Receipt: Within three (3) business days.

2. Investigate: Review the content and your claim.

3. Make a Decision: Determine if the content violates this policy.

4. Take Action: Remove or disable access to violating content within seven (7) business days if applicable.

5. Notify You: Inform you of the outcome and any actions taken.

If delays occur, contact vita@gentertainment.ltd for updates.

7. Counter-Notice Procedure

If content is removed in error, you may submit a counter-notice to our Compliance Officer. Include:

• A detailed explanation of why the removal was a mistake.

• A statement under penalty of perjury affirming your belief.

• Consent to jurisdiction in Hong Kong courts.

8. Supporting Mental Well-being

If content causes significant mental distress, you may use the Fast-Track Process:

• Email vita@gentertainment.ltd with the subject line: "Mental Well-being Content Removal Request."

• Provide the content's location and a description of its impact on your well-being.

• Requests will be reviewed within two (2) business days.

We will also provide links to mental health resources such as:

• Samaritans Hong Kong: 24/7 emotional support.

• Mind HK: Mental health information and resources.

• Open Up: Online counseling and support.

9. Updates to This Policy

This policy may be revised periodically. The most current version will prevail in case of discrepancies.

10. Contact Us

For questions, contact our Compliance Officer:

• Email: vita@gentertainment.ltd

• Address: 2214, Mira Place Tower A, 132 Nathan Road, Tsim Sha Tsui, Kowloon, Hong Kong

11. Disclaimer

G Entertainment Limited acts as a neutral platform provider. We do not represent either party in disputes and process requests in accordance with this policy. Assistance, if provided, is discretionary and may be revoked at any time.

By submitting a Take Down Request, you agree to indemnify G Entertainment Limited from any claims arising from the request. This policy does not constitute legal advice; independent legal counsel is recommended.

This policy is designed to balance legal compliance, user rights, and mental well-being while fostering a safe and respectful platform. Thank you for your cooperation.