G Entertainment Quality Control Policy
Effective Date: 21 February 2025
At G Entertainment, we are deeply committed to maintaining the highest standards of quality for all the products we offer. This policy outlines our approach to product selection, testing, warranties, and the complimentary services we provide to enhance your shopping experience. Whether you’re purchasing everyday essentials, lifestyle products, or intimate items, we ensure every step of the process is designed to meet your expectations.
For information on shipping, delivery, returns, and claims, please refer to our Shipping and Return Policy.
Product Categories
Our e-shop offers a wide range of products, carefully curated to meet diverse customer needs. These products are categorized as follows:
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WEAR: Clothing, apparel, and accessories.
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USE: Tools, gadgets, and practical everyday items.
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PLAY: Toys, games, and recreational products.
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Lifestyle: Electronics, e-books, and home goods.
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Intimacy: Products intended for one-time use or direct contact with sensitive areas of the body, such as underwear.
Each category is thoughtfully selected to ensure our customers enjoy a diverse and high-quality shopping experience.
Product Selection and Testing
At G Entertainment, we take great care in selecting every product listed on our e-shop. Products in the WEAR, USE, and PLAY categories undergo rigorous testing by real users to ensure they meet our strict quality standards. This process helps us confirm that all items are enjoyable, functional, and capable of meeting customer expectations.
We work exclusively with trusted suppliers and manufacturers to ensure that every product reflects our commitment to quality.
Intimacy Products and Sample Checks
For Intimacy products, such as underwear or items with direct contact with sensitive areas, maintaining hygiene and package integrity is our highest priority. To keep these products safe and untouched, individual items are not inspected before shipping.
However, a small percentage of our inventory undergoes sample checks to ensure quality standards are met. These checks are conducted by trained professionals following strict hygiene protocols. The sample size is based on key factors such as supplier reputation, product novelty, and customer feedback, with the following guidelines:
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The standard sampling size is 1%, but it will not exceed 5%.
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Customers can opt-out of receiving sampled products by completing the opt-out form on the customer service page.
Please note: Clearance, promotional, and redeemed products are not eligible for opting out of sampling. Additionally, first-time customers will not receive sampled products to maintain the integrity of their experience.
As a token of appreciation, customers who receive sampled products will also receive a complimentary gift. However, receiving a sampled product without opting out is not considered a valid reason for returns.
Warranty
Lifestyle Products
We offer a one-year complimentary warranty for Lifestyle products against manufacturing defects. Additionally, these products are eligible for a one-month damaged-on-arrival replacement promise, ensuring any issues are resolved promptly.
Other Products
For all other product categories, while no specific warranty period is offered, we guarantee that all items are free from defects at the time of purchase.
For more information on returns or replacements, please refer to our Shipping and Return Policy.
Complimentary Services and Opt-Out Options
To enhance your shopping experience, we provide a range of complimentary services that you are automatically opted into when purchasing from our e-shop. These services include:
Shipping Insurance
All orders are covered by shipping insurance provided by the actual carrier. This insurance protects against loss or damage during transit. Coverage details may vary depending on the carrier.
Product Sampling
As part of our quality control measures, a small percentage of our inventory undergoes sample checks. Customers receiving sampled products will also receive a complimentary gift. If you prefer to opt-out of product sampling, you may do so by completing the opt-out form on the customer service page.
Personalized Recommendations
Our representatives provide personalized shopping recommendations to help guide your purchase decisions. While we strive to offer helpful suggestions, please note that these recommendations should not be considered professional advice. G Entertainment is not liable for any losses or damages resulting from the use of our recommendations.
Opt-Out Process:
If you wish to opt-out of any of these complimentary services, please inform us in writing by sending an email to cs@underwear.com.hk.
Legal Assistance
G Entertainment provides legal assistance for disputes related to purchases made on our e-shop. This assistance includes advice and support to help you navigate disputes but does not extend to legal representation in court.
Please note: Customers who file official litigations or claims against G Entertainment will forfeit their eligibility for legal assistance.
Additional Notes
This policy applies to all purchases made on the G Entertainment website. If you have any further questions or require assistance, please do not hesitate to contact our customer support team.
At G Entertainment, we are dedicated to providing products and services that exceed your expectations. Every step of our quality control process is designed to ensure your satisfaction and peace of mind. Thank you for choosing G Entertainment, and we look forward to serving you.
